At Serishi, we strive to provide high-quality nutrition and wellness services to help you achieve your health goals. Please review our cancellation and refund policy below to understand your rights and obligations.
1. Cancellation Policy
- Services: You may cancel any of our personalized diet plans or wellness programs within 24 hours of purchase for a full refund. After this period, cancellations will not be eligible for a refund.
- Consultations: If you wish to cancel a scheduled consultation, please notify us at least 24 hours in advance to avoid any cancellation charges. Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee.
- Subscription-Based Services: For ongoing subscription services, you may cancel at any time before the next billing cycle. The cancellation will be effective starting the next billing cycle, and no refund will be issued for the current cycle.
2. Refund Policy
- Eligibility for Refund: Refunds are only applicable for services that are canceled within the first 24 hours after purchase. After this period, we do not offer refunds on any services or products.
- Refund Process: Refund requests must be made through email or our customer support channels within the specified cancellation period. Once your request is processed, we will issue the refund to the original payment method used.
- Processing Time: Refunds, if eligible, will be processed within 7-10 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
3. Exceptions
- Special Offers or Promotional Discounts: Refunds are not available on services purchased through special offers, discounts, or promotional campaigns, unless otherwise specified at the time of purchase.
- Custom Plans and Personalized Services: As our services are personalized and tailored to your specific health needs, we do not offer refunds for completed consultations or diet plans, except in the case of cancellations made within the initial 24-hour window.
4. Contact Information
If you have any questions about cancellations or refunds, please contact our customer service team:If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Serishi
Email: [email protected]
Address: 352, GK-1, New Delhi
We are committed to providing you with the best experience and support on your health journey.